Company : Principle
Waddaya Solutions as an organization, practices certain specific principles while building a relationship with its customers.
Quality of Account Management
- The entire project management, delivery, resource pool, infrastructure and quality is aligned based on our understanding of the customer's needs through an Account Manager who works on a day to day basis with the customer.
- The Account Manager understands and translates the customer's aspirations and expectations for Waddaya Solutions and then co-ordinates everything with the entire Waddaya Solutions team.
Quality of Resources
- Success of any project or outsourcing contract is as good as the quality of resources deployed in the team.
- While this area is most important, it is also one of the most difficult to manage. Waddaya Solutions has specifically developed its practices and principles to manage it effectively.
- A dedicated Resource Deployment Group (RDG) backed by technical, quality and HR teams work relentlessly to achieve the best possible results.
- Waddaya Solutions has developed a matured practice in the area of knowledge transfer that always involves sending key team members onsite to work with the customer in the very early stages of an engagement.
- These are the people who not only pick up application knowledge, but also pick up relationships, culture, and expectations and understand the critical factors that will affect the delivery when they come back to India.
- A "mockup offshore center" concept has been developed to test the team offsite in the relevant geography before they move back to India.
- Being in the people business, we have learnt that staff turnover is a reality of life and creates risks for an ongoing project; even the best of companies are not able to stop people from leaving projects midstream.
- While we do everything humanly possible to retain them, we all know that one day they will go and we must be prepared for that.
- A key aspect of our offering that reduces this risk and helps us to bring in quick replacement is Waddaya Solutions's knowledge repository.